Razzle's Travels


Bella Sante
May 7, 2007, 10:44 pm
Filed under: Boston, MA, Spa

Newbury Street probably gives you the most spas/salons per square foot than anywhere else in the country. You can’t walk more than a few doors without seeing one. So after hearing about Bella Sante from various sources, and thier touting of being voted Best of Boston over the years for various services, I thought I should venture that way and try them out.
I made a last minute appointment for a cranberry enzyme facial. The spa seems large for being on the 2nd floor, and the seating area was comfortable, had lots of magazines, 2 kinds of tea and 3 kinds of water (plain, with lemon slices, and my favorite with orange slices). The seating area only had single chairs however, no benches or couches, so it was a bit austere.
My esthetician came out exactly on time and took me back to a candlelit room. I disrobed and crawled under the sheet and down blanket. She explained all the steps as she was working on me and had a gentle touch. However, I was a bit turned off with the constant mention of products that would be good for me. The facial consisted of a cleansing (cleanser wiped off with warm towel), the enzyme treatment, steam, and a mask. During the steam there was a hand massage, and during the mask a scalp massage. That was a nice touch, as I am not a fan of them putting the steam or mask on and then walking out of the room.
As I was getting dressed, she waited for me at the water bar with a fresh glass of water.
The locker room is under remodeling, but a few comments on its current state. Lots of lockers, but only 3 stalls, one shower, and one sink which is inside one of the stalls. This seems to be the regular configuration, so I hope they are fixing it. Three stalls is not nearly enough for how busy thier locker room gets (I was in there at 7 pm on a Monday with 5 other girls, I would hate to see it on a weekend). There are signs everywhere stating best as I remember “we offer you lockers to keep your items secure, please do the same by returning your robes, towels, and sandals, or bring them to the front desk for purchase”. Do they really have that large a contingent of clients stealing thier robes and towels? It was a bit weird to see the signage everywhere in the locker room.
Looking in the mirror I noticed the cleansing wasn’t very thorough. I don’t have skin that requires extractions, and when I wash my face at home with cleanser, I don’t have any clogged pores. But looking in the mirror I could see my pores still clogged. I’d like to feel my face is clean after a facial, it wasn’t.
When I went up to pay, the esthetician had left some products up front for me. Not surprised given the product mentions during the treatment, clearly they earn commission on sales, and perhaps that blatent in your face “buy this” works on some of thier clientele. But given that the products cost more than my facial (a toner and a moisturizer) it was annoying. I opted to just pay for my facial.
Will I be back? Probably not. There are more spas on Newbury for me to explore.

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I did Bella Sante the same week. It was an “Eh” experience. The place is being remodeled and the sauna was “under-construction” so I sipped my fruity water and read an ENTIRE magazine while waiting, glad I got there early.

I looked up at 7 and realized they’d apprently forgotten about me. So I go ask if I’ll be seen any time soon and yep they’d forgotten about me. My facialist comes running out 5 minutes later and calls for someone who isn’t me. When she got nothing but blank stares, she said “who had a 6:45?, oh yes sorry that was the name of my LAST client”.

We discussed my dry skin due to Boston winters and she proceeded to do a scrub and peel which stung pretty badly (normal I was told). And the bright light/squeeze technique. The facial was 50 mins and included an arm and leg massage which was a bonus, but there was nothing supporting my neck and I was all kinked up for a good 2 days afterwards.

Upon leaving she advised me I had the beginnings of Rosacea (seriously?) and recommended a daily cream. Never had Rosacea in my life but “ok”. I declined to purchase the item that was left for me at the front desk and got very questionable looks.

To apologize for bringing me back late, I did get a bag of free samples but it took nearly 2 weeks for my face to calm down and stop breaking out, I am FINALLY back to normal and no dry skin now that its actually summer.

I visited b/c I’d gotten a gift card for my birthday, I’m told the massages are the way to go…should have taken that recommendation. I give it a C-.

BVE

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